Help center

Support

Guides and answers to get you from signup to your first published listing — and beyond.

Top tasks: Start your first batch · Set up eBay · Plans & billing · Contact support

Getting started

Upload, review matches, set price, apply rules, publish.

eBay Setup

Connect eBay, permissions, publishing, policies, categories & relisting.

Item specifics

How fields auto-fill and how to review them.

Pricing & sold comps

Plans, scans, add-on packs, and how pricing works.

Security & data

What CardLuma can access and how your data is handled.

Contact support

Dealer-built support — reach a human.

Selling channels

eBay, Shopify & Whatnot

eBay setup

Connect eBay, what you authorize, and how publishing works.

Shopify support

Reuse scanned card data in your Shopify catalog.

Whatnot workflows

Export inventory as CSV and import it into Whatnot.

Selling channel FAQ

eBay-first, Shopify-ready, Whatnot-aware — common questions.

Featured walkthrough

Getting Started with CardLuma

A quick walkthrough of setting up your account, connecting to eBay, and scanning your first card. Everything you need to go from signup to your first listing.

Need a hand?

Still stuck? Talk to a dealer, not a bot.

CardLuma support is built and answered by a card dealer. Reach out for setup help, account questions, or anything the docs didn't cover.

Contact support Start free — no credit card

Dealer-built support · Real human replies · No credit card to start